vol 25 no1, 2025

The Impact of Organizational Citizenship Behavior on the Practiceing of Organizational Innovation - A Field Study in the Jordanian Social Security Corporation

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The Impact of Organizational Citizenship Behavior on the Practiceing of Organizational Innovation - A Field Study in the Jordanian Social Security Corporation

Abstract:

The study aims to identify the impact of organizational citizenship behavior on the practice of organizational innovation from the perspective of employees at the Jordanian Social Security Corporation. The study used the descriptive-analytical approach, and a questionnaire was adopted as a tool for data collection. The study population consisted of (1616) employees in the organization. A simple random sample was drawn, which amounted to (310) employees, i.e. (19.18%) of the total study population, and (296) were returned, i.e. a response rate of (95.48%). The results of the study found that the respondents' ratings of the degree of practicing organizational citizenship behavior in the Jordanian Social Security Public Institution were high. The results also showed that the respondents' ratings of the degree of practicing organizational innovation were also significant. The results showed that there is statistically significant effect at the significance level (0.05 ≥ ɑ) of organizational citizenship behavior with its two dimensions (altruism and civilized behavior) on the practice of organizational innovation. The results also indicated that the conscientiousness dimension had no significant overall effect. However, it showed a positive impact specifically in the area of incremental innovation.

Keywords: Organizational Citizenship Behavior, Organizational Innovation Practiceing, Jordanian Social Security Corporation.

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