Irbid Third the Directorate of Education Efficiency Degree for Meeting Total Quality Management Principles as Perceived by its Employees

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Irbid Third the Directorate of Education Efficiency Degree for Meeting Total Quality Management Principles as Perceived by its Employees

Dr. Mason Talaa Zoubi

Educational Administration and the Department of assets

College of Educational Science

Al al-Bayt University –Jordan

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Abstract

This study aims of identifying the efficiency degree of Third Irbid Directorate of Education for meeting Total Quality Management principles.

The study was conducted on a sample of (100) employees working in the Third Irbid Directorate of Education through using a questionnaire consisting of (49) items covering three areas: job description, tasks and duties, and ​​organizational structure.

After conducting the necessary statistical treatments, the study found that the job description had come in the first place, followed by tasks and duties and then followed by the organizational structure in terms of meeting total quality management principles applied in this Directorate.

Key words:Total Quality Management, the Directorate of Education, and Third Irbid Directorate of Education.

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